Terms & Conditions

PAYMENT:

We currently accept stripe secure payments by Credit/Debit Cards, PayPal, Google & Apple pay. Standard Terms: Guests must pay the full amount for the accommodation at the time of booking.  If for any reason the guest needs to cancel their booking they will receive a full refund outside of 30 days of the arrival date.  Within 30 days the guest will receive 50% of their booking charge and within 14 days they’re no longer eligible for a refund. If the guest wishes to change their booking this can be accommodated by the host depending of availability. If you wish to amend your booking please contact Louise@onebondgate.com or call on 01439771864

CANCELLATIONS:

If for any reason the guest needs to cancel their booking they will receive a full refund outside of 30 days of the arrival date. Within 30 days of the arrival date, guests will receive 50% of their booking charge and within 14 days guests are no longer eligible for a refund.  If the guest wishes to change their booking this can be accommodated by the host depending of availability. If you wish to amend your booking please contact Louise@onebondgate.com or call on 01439771864. Extenuating Circumstances Policy: Government imposed travel restrictions due to declared emergencies events. This Policy only allows for cancellations for the events described. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance, personal travel delays, transport failure. We recommend that you take out your own cancellation insurance to safeguard these circumstances.

ARRIVAL/DEPARTURE:

Both the Cottage & Carriage are available from 4pm on the first day of your stay. You may park your car and/or drop your bags and anything else beforehand and it may be possible to check in earlier if circumstances allow – Please discuss this with us by phone or text on the morning of your first day if applicable. Departure should be no later than 10:00am on your last day with us, although this can be extended free of charge if circumstances allow and we can keep your bags safe if you wish to leave the area later that day. We sadly don’t accept pets at our accommodation, sorry for any inconvenience.

Kind Regards,

The One Bondgate Team

Louise@onebondgate.com

01439771864